Name: Vtiger SLA and Business Hours sExtension Cost: 500 USD Compatibility: 6.x/7.x Service level agreements, or SLAs, play a significant role in service-based industry. With SLAs customer support teams adhere to contractual agreements to provide services and resolve issues within an agreed time frame. With Vtiger SLA Extension, you can add Service Level[…]
Vtiger Customization Overview This Vtiger Customization was requested by many of our clients who frequently purchase goods from various sources and require to manage the cost of products offered by Vendors. This way they could choose the most feasible and beneficial Vendor while planning their Supply Chain. Also since this vtiger customization allows to auto-pick the[…]
What is a Picklist field in Vtiger CRM? Picklist is a dropdown field with list of options available, within which, only one option can be selected. In Vtiger, you can show values in Picklist based on value selected in other Parent Picklist. For example, if you setup Picklist dependency between Picklist Country and Picklist State,[…]
Use Case: FAQs serves as knowledge base which users can refer to before creating a ticket. But users can skip reading FAQs and start creating tickets directly which stretches the turn around time. With Vtiger Customization, we can make it mandatory for users to check FAQs before creating a ticket. Overview: When you make FAQs[…]
Once you have configured Mail Manager in Vtiger, you can perform different Email action like creating Leads, Contacts, Organizations, Case, Task, Event or an Opportunity from within your email. You can update existing records and associate Task, Event, Case etc with the record. You can also create and send emails directly though Mail Manager in Vtiger. How to[…]
You can configure your work email supported by Gmail, Yahoo, Hotmail etc. in Vtiger Mail Manager. This allows you to open emails in Vtiger, use all the functions that you want to use in your email without changing any window. Lets go through this step by step. Click on Mail Manager from the main list on[…]
Create Filters in Vtiger With Vtiger CRM you can create list of filtered records in a module. You can do this by adding conditions used to filter a set of records in a module. For instance, you can quickly filter the records in a particular State and assign the records to your Sales Agent in[…]
Why do you need Company Discount Configuration? In B2B transactions usually fixed discounts are allocated for various companies for different products. If there is an automated process which picks up the discount and automatically adds it to the Invoice/Quote for the Product, the whole process will become a lot more manageable and smoother. With Vtiger Customization, once[…]
Twilio is a developer platform for communications- it is used to add capabilities like voice, video, and messaging to different applications. Vtiger Twilio SMS integration opens up a new channel for CRM users to reach out to the customers. How to configure Twilio SMS in Vtiger 7? Choose SMS Notifier Entity form the Support App. From[…]
In Vtiger you can add custom field in entity modules [organizations, leads, quotes, products, contacts,etc.] of apps [marketing, sales, inventory, support, projects]. See the below image to understand what are entity modules and apps. To add a custom field to Contacts entity module- First click on contacts and select Contacts Field &[…]